against the Standards shows patients that a general practice is serious about providing high quality care.

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As part of RACGP standards, we seek feedback from patients and their experiences of our clinic to provide insight on our strengths and weaknesses.

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Our 2018 survey results identified the following improvements to be made:

• Appointment times

• Informed decisions

• Local health services

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You have let us know you’re concerns – and now we are working on it!

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• We aim to improve our service to you by:

• Reserving appointment slots for Urgent appointments

• Increase patient awareness of delays

• Make resources and brochures for health information readily available for patient access

• Getting in touch with our local health services to provide our patients with updated and accurate information

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While we aim for success, we thank you for your patience and your support in Seven Sylvia Avenue Medical Practice!